Frequently Asked Questions

WHY DO I NEED A PROFESSIONAL ORGANIZER?


It depends on the person asking. Some people have never been organized.  They feel like they “can’t go on living like this” and must make a change to better their life.  Others have always been organized but a life event has caused a shift in priorities and routines (e.g., a new baby, an unexpected layoff from a job, a new home).  Still others need a fresh pair of eyes on their space and the way they do things.  For a more in-depth description of some of the scenarios we handle, click HERE.


WILL YOU MAKE ME THROW OUT ALL MY STUFF?


No… this is a myth! It is NOT our goal to make you part with all of your prized possessions. Here’s a simple example of how it works. You tell us you don’t have enough space in your kitchen and are surrounded by clutter. If we see that you are a family of two with 50 coffee mugs, we will have a conversation about that.  Then we will help you through the process of pairing down.  We want your space to house the things you really love and need.  But don’t worry, we will make sure you still have enough mugs for the ones you love.  NOBODY will go without coffee :).


DO I HAVE TO BE THERE DURING THE SESSION?


Yes, this is actually critical to our success!  Anyone can remove clutter, line things up and make them look pretty.  But it’s the behavioral element that is key.  We set up systems based on your personality, needs, reality and way of thinking.  We do this by getting to know you during our time together.  


There is more than one way to approach an organizing project; the systems we put in place must make sense to YOU.  Although we guide you through the decision making process, it is YOU who makes the final decisions on what stays and what goes.


Plus we teach as we go along, giving you organizing tips and principles that you can apply to all areas of your life.  It’s a lot of value for your investment!


I DON’T KNOW WHERE TO START.  WILL YOU HELP ME DECIDE?


Absolutely!  This is not at all uncommon, especially when there is more than one area that needs attention.  We will help you determine which area is causing you the most stress.  This is usually the one that, if organized, will have the most positive impact on your everyday life.


HOW LONG WILL IT TAKE TO COMPLETE MY PROJECT?


The two main things to consider are how much purging needs to be done, and how quickly and easily you make decisions.  During our initial phone conversation, we can give you a general sense of how long a project may take.  Keep in mind, very large rooms can sometimes be done in just one session, while only a few bags of paper might take a whole session or more.


WHICH DAYS DO YOU WORK?


The majority of our jobs are done Monday-Friday.  We will also work on Saturdays if needed.  On Sundays, we rest :).


HOW MANY HOURS DO YOU WORK EACH TIME YOU COME?


For each in-home organizing session, we work a minimum of 4 hours. We take a 15-30 minute break around halfway through the session, which you are not charged for.  So in general, we will stay around 4 ½ hours, unless you purchase additional hours.  


Each virtual organizing session is a minimum of 1 hour and can be up to 2 hours in length. 


DO YOU NEED TO MEET ME AND SEE THE SPACE BEFORE YOU START THE JOB?


Not necessarily.  The process begins with a complimentary phone consultation, which usually lasts 30 minutes.  We gather a lot of information, including what prompted you to call us, which areas you’d like to work on, and basic contact information.  It is helpful if you can send pictures before we come so we can familiarize ourselves with your space.  However, the phone consultation is enough for us to get a sense of what is going on and how we might help.


IF I'D RATHER MEET YOU FIRST, DO YOU OFFER IN-PERSON CONSULTATIONS?


Yes. If you feel you would like to meet us in person and have us physically see the space in advance, we do offer in-home and in-office consultations for a nominal fee.  To schedule an in-person consultation, contact us HERE.


WHAT DO YOU CHARGE FOR ORGANIZING?


Pricing for in-home organizing is based on a 4-hour session with two (2) organizers and is dependent upon distance traveled.  Pricing for virtual organizing is charged on an hourly basis.


Each client and organizing project is different, so the length of each job will be estimated based on your specific situation and needs.  It is very important to us to respect your time and budget constraints. Please contact us HERE to set up a complimentary phone call to discuss how we can best serve you.


DO YOU HAVE A CANCELLATION POLICY?


Yes, we do.  We respectfully request a minimum of 48 hours’ notice prior to your in-home appointment and 24 hours' notice for virtual organizing. If less than the minimum notice is given, the following fees apply:


In-home organizing sessions:  a fee equivalent to one pro-rated organizing hour will be charged for any cancelled in-home session.


Virtual organizing sessions: Client will be responsible for full payment of any cancelled virtual sessions. 


Residential consultation appointments:  $25.


Corporate consultation appointments:  $30.


NOTE: We understand that certain situations arise that might require a client to cancel at the last minute; if we are able to successfully fill the slot with another client, no fee will be charged.


DO YOU OFFER GIFT CERTIFICATES?


Yes!  To purchase a gift certificate for any of our services, contact us HERE.


WHAT TYPE OF PAYMENT DO YOU ACCEPT?


We accept cash or checks made payable to Organize Me! of NY, LLC.  We also accept all major credit cards.


DO I NEED TO BUY OR DO ANYTHING TO PREPARE BEFORE YOU COME?


For optimum results, the answer is yes.  Our recommendations can be found HERE.


WILL YOU RESPECT MY PRIVACY?


Yes! We take privacy VERY seriously.  Even if you are referred by a friend, we will never discuss details about you or your sessions with anyone.

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